Due to COVID-19 our showrooms remain temporarily closed. However we are in a position to offer private 'stay safe' showroom appointments. Please call us on 01202 512345 to discuss your requirements. Alternatively you can email firstname.lastname@example.org giving a contact telephone number and one of our representatives will telephone you to make an appointment.
Sturtons & Tappers Limited is a company registered in England and Wales (collectively referred to as "STURTONS & TAPPERS", "we" or "us" in this policy).
Maintaining the security of your data is a priority at STURTONS & TAPPERS, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. STURTONS & TAPPERS is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our store(s), use your mobile device or go on line, provides you with information about:
HOW WE USE YOUR DATA
Sturtons & Tappers (and trusted partners acting on our behalf) uses your personal data:
Sturtons & Tappers uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Sturtons & Tappers’ offers.
Sturtons & Tappers aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
We may analyse your browsing and purchasing activity, both on-line and in store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).
Sharing data with third parties
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
Sturtons & Tappers only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Sturtons & Tappers and to you, and for no other purposes.
Other third parties
Aside from our service providers, Sturtons & Tappers will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
We are using remarketing via Google to advertise to customers online.
Third-party vendors, including Google, show our advertisements on sites across the Internet.
To deliver products and services to you, it is sometimes necessary for Sturtons & Tappers to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 12 years.
WHAT PERSONAL DATA DO WE COLLECT?
Sturtons & Tappers may collect the following information about you:
Our website is not intended for children and we do not knowingly collect data relating to children. This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
HOW WE PROTECT YOUR DATA
Sturtons & Tappers is committed to keeping your personal data safe and secure. Our security measures include: -
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
Sturtons & Tappers will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Sturtons & Tappers asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Sturtons & Tappers and more generally: -
You have the following rights:
Legal basis for Sturtons & Tappers processing customer personal data General
Sturtons & Tappers collects and uses customers’ personal data because is it necessary for:
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Sturtons & Tappers, including:-
- protecting customers, employees and other individuals and maintaining their safety, health and welfare;
- preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
What are cookies?
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
What are cookies used for?
The main purposes for which cookies are used are: -
How do I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites.
What happens if I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
If you have any questions about how Sturtons & Tappers uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
phone us on: 01202 512345
e-mail us at: email@example.com
write to us at Sturtons & Tappers Ltd, 426-434 Wimborne Road, Winton, Bournemouth BH9 2EZ
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.
This policy was last updated in August 2018